Privacy Policy

PRIVACY POLICY

Healthy Hydroponics (“HH”), a division of UBIX BIO INC., values you as our customer and we want to address any privacy concerns you may have. To that end, we have set forth our privacy policy for handling the information you share with us online and through any documentation submitted as part of a transaction with us. We want your decision to do business with us to be an informed one. We have adopted this Privacy Policy to explain what information may be collected when you visit healthyhydroponics.ca or use our services, how we use this information, and under what circumstances we may disclose the information to affiliates and third parties. You should review this Privacy Policy frequently, as it may change from time to time without notice. Any changes will be effective immediately upon the posting of the revised Privacy Policy.

1. Scope of Our Privacy Notice

This privacy notice applies to our collection, use, disclosure and other processing of personal information related to:

  • The use of our Sites or Services that display or link to this Policy
  • Former, current and prospective clients, brokers, independent agents, and consumers
  • Other individuals who use our Sites or Services, whose personal information we received related to the Sites and Services

All collection, use, disclosure, and processing of personal information by UBIX BIO INC. about individuals will vary depending upon use of our Sites and Services. This policy is intended to provide our general practices and procedures. In some cases, different or additional notices about our data collection and processing may be provided and apply to certain personal information.

This policy does not apply to job applicants or candidates who apply for employment with UBIX BIO INC. or to our employees and independent agents.

2. Collecting Information

When you visit our site, submit a sample, or purchase a diagnostic service with us, we may collect information about you that you share with us. We typically collect two kinds of information about you: (a) information that you provide that personally identifies you; and (b) information that does not personally identify you, which we automatically collect when you visit our site or that you provide to us.

Personally Identifiable Information: This identification information may include, but is not limited to, your name, physical address, email address, telephone, mobile and fax numbers (“Personal Information”).

Non-Personally Identifiable Information: Our definition of non-personally identifiable information is any information that does not personally identify you (“Non-PII”). Non-PII can include certain personally identifiable information that has been de-identified; that is, information that has been rendered anonymous by a de-identification process. We obtain Non-PII about you from information that you affirmatively provide to us, either separately or together with your personally identifiable information. We also automatically collect certain Non-PII from you when you access our site. This information can include, among other things, IP addresses, the type of browser you are using, the third-party website from which your visit originated, the operating system you are using, the domain name of your Internet service provider, the search terms you use on our site, the specific web pages you visit, the duration and frequency of your visits, and location information.

Cookies, Web Beacons and other Tracking Technologies: As you may be aware, it is a common practice that when you visit our site, we may collect data through the use of cookies, web beacons or other tracking technologies (i.e. small text files placed on your computer), web server logs, and other web tools. This technology allows us to customize your online experience as well as track your use of our site so that we can improve your experience. By continuing to browse our site, you are agreeing to our use of cookies. Most web browsers automatically accept cookies, but will also provide controls that allow you to block or delete them. If you choose to delete cookies, some settings and preferences controlled by those cookies will be deleted and may need to be recreated. You may deactivate cookies if you do not want your browsing to be tracked.

When visiting our site, you may be directed, through hyperlinks, to other websites that are beyond our control. This Privacy Policy does not cover the collection of information by those other companies and websites. Although we encourage third parties to provide their own privacy policies, we are not responsible for their activities, such as how they handle the information they collect online.

3. Basis for Processing of Personal Information

All personal information we collect and process is done on one or more of the following legitimate bases:

  • Performance of contract: as necessary to enter into or carry out the performance of our contracts with affiliated businesses and third-party service providers, including processing your diagnostic sample submission.
  • Compliance with laws: for compliance with legal obligations and/or defense against legal claims, including those in the area of data protection, tax, and corporate compliance laws.
  • Our legitimate business interests, including: performance of contracts with other parties; operation of IT and support services for our business; customer relationship management and improving our Services, including marketing and analytics; fraud prevention; physical, IT, and network security; internal investigations; and mergers, acquisitions, and reorganization.
  • With your consent: where we have your consent. You may withdraw your consent at any time by contacting us using the details in Section 9. In some jurisdictions, your use of the Services may be taken as implied consent to the collection and processing of personal information as outlined in this privacy notice.

In addition, we may process your personal information where necessary to protect the vital interests of any individual.

4. How We Use and Share Information Collected

Personal Information: We primarily use the identification information you voluntarily share with us to:

  • Process your diagnostic sample submission and deliver your results and reports
  • Customize your online experience and to carry out your online requests
  • Tell you about our products, services and other offerings
  • Contact you for a variety of reasons, such as providing you promotional or marketing information for our products or those of our affiliated companies
  • Communicate with you about your transaction
  • In certain instances, we may also share your personally identifiable information with our third-party vendors and marketing partners that perform functions on our behalf; administer our offerings; provide marketing or promotional assistance; analyze our data; assist us with customer service; and offer other services and products that may be relevant to your purchase. Our vendors agree to use this information only to carry out our requests.
  • On occasion, we use your identification information to validate your identity
  • As for usage tracking data, we primarily use that information to operate and improve our site, and to further our marketing efforts

You may opt-out from receiving future promotional or marketing information from us by following the procedure in Section 9. Except as provided in this Privacy Policy, your personally identifiable information will not be sold to any third parties or used in any manner outside the scope of this Privacy Policy without your prior approval. We further reserve the right to disclose your information under limited circumstances, such as to cooperate with law enforcement or judicial authorities as required by law or legal process, to protect our own legal rights, or to protect the public good.

Non-PII: We use Non-PII to help analyze site traffic, understand customer needs and trends, carry out targeted promotional activities, and improve our services. We may share your Non-PII with our affiliated companies and third parties to achieve these objectives, but aggregate information is anonymous and does not personally identify any individual, device, or household.

Whenever you are online or on our site, you run the risk that the information you provide will fall into the wrong hands. Although we implement and maintain commercially reasonable security procedures and practices to safeguard your privacy, we cannot guarantee the security of any information you provide to us.

5. Updating Information

If you would like to review the information about you that we have collected, or to change that information, you can make that request by following the procedure indicated below in Section 9. We may require that you verify your identity before we process your request.

6. Processing Location

We are a Canadian company and process your personal information primarily in Canada. We also work with third-party service providers whose servers may be located in the United States.

7. Anti-Fraud Disclosure

Electronic communications such as email, text messages and social media messaging, are neither secure nor confidential. While UBIX BIO INC. has adopted policies and procedures to aid in avoiding fraud, even the best security protections can still be bypassed by unauthorized parties. UBIX BIO INC. will never send you any electronic communication with instructions to transfer funds or to provide nonpublic personal information, such as credit card or debit numbers or bank account and/or routing numbers.

YOU SHOULD NEVER TRANSMIT NONPUBLIC PERSONAL INFORMATION, SUCH AS CREDIT OR DEBIT CARD NUMBERS OR BANK ACCOUNT OR ROUTING NUMBERS, BY EMAIL OR OTHER UNSECURED ELECTRONIC COMMUNICATION. EMAILS ATTEMPTING TO INDUCE FRAUDULENT WIRE TRANSFERS ARE COMMON AND MAY APPEAR TO COME FROM A TRUSTED SOURCE.

If you receive any electronic communication directing you to transfer funds or provide nonpublic personal information, EVEN IF THAT ELECTRONIC COMMUNICATION APPEARS TO BE FROM HEALTHY HYDROPONICS, UBIX BIO INC. or their affiliates, do not respond to it and immediately contact your account representative.

To notify us of suspected fraud related to your transaction, send an email to [email protected].

8. Data Retention

We will retain your personal information for the period necessary to fulfill the purposes outlined in this privacy notice unless a longer retention period is required or permitted by law. We may retain personal information for longer where required by our legal and regulatory obligations, professional indemnity obligations, or where we believe it is necessary to establish, defend or protect our legal rights and interests or those of others.

9. Your Rights and Opt-Out

Marketing. You may opt out from receiving marketing-related communications from us at any time by contacting us or by using the unsubscribe mechanism contained in each email. Please note that if you opt out of receiving marketing-related emails from us, we may still send you important administrative messages related to your account or orders.

Cookies and similar technologies. Please review your browser or device settings to block or delete cookies.

Access, amendment and deletion. Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable privacy laws, you have the right to request access to, make amendments to, or request deletion of your personal information that we hold, subject to certain legal limitations. To submit a request:

Please make clear in your request what personal information you would like to have changed or what limitations you would like to put on our use of your personal information. We may need to verify your identity before fulfilling your request and will try to comply as soon as reasonably practicable.

Deactivation. You can request deletion of your account or record at any time by contacting us. Please note that even if you request deactivation, it may take some time to fulfill this request, and we may need to retain certain information for recordkeeping or legal purposes.

10. Children

The Services are not intended or directed to children under the age of 18, and we do not knowingly collect any personal information from children. If we have actual knowledge that personal information about a child under 18 years old has been collected, then we will take appropriate steps to delete any such personal information.

11. Third-Party Websites

The Services may contain links to third-party services. This Policy does not apply to any services or websites operated by third-parties. If you click on those links, you will be directed to a third-party website where you will be subject to that service’s privacy policy and terms of use. We are not responsible for the privacy practices of third-party services.

12. Effective Date and Changes to this Policy

This Privacy Policy is effective as of July 2, 2026, and replaces the prior Privacy Notice (effective January 5, 2022) issued under Metagenom Bio Life Science Inc. UBIX BIO INC. reserves the right to amend this privacy notice at our discretion and at any time. When we make changes, we will post the updated notice on our website and update the effective date. Your continued use of our website or Services following the posting of changes constitutes your acceptance of such changes.

13. Contact Information

For questions and concerns about this Policy, our company can be reached at:

UBIX BIO INC. 550 Parkside Dr., Unit A9 Waterloo, ON N2L 5V4 Canada

Email: [email protected] Phone: (949) 490-0208

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